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Teams & Departments

Give every conversation a clear owner.

Invite teammates, organize departments and assign chats with individual access and workspace permissions.

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What you can do with Teams & Departments

When several people answer the same business number, it is easy for a request to be missed or handled twice. Teams helps you divide the work. Staff use their own access while the workspace owner manages membership, roles and permissions.

Individual staff access

Invite teammates by phone instead of sharing the owner's login. Manage membership as people join, change responsibilities or leave.

Departments and assignment

Group staff into departments such as Sales or Support. Assign a conversation to a person or department so colleagues can see who should handle it.

Permissions and private context

Control what members can see and edit. Use internal notes to share context with colleagues without sending that note to the customer.

How it works

  1. 1

    Enable Teams for your workspace and choose the required seats.

  2. 2

    Invite members, organize departments and review their permissions.

  3. 3

    Assign chats and use private notes to coordinate customer follow-ups.

Example workflow

Separate sales and support queues

A new enquiry can be assigned to Sales while an existing customer's service question goes to Support. Each department works from the same business number with a clear record of the conversation.

Read the Teams setup guide →

Questions about Teams & Departments

Do teammates share the owner's login?

No. Invite each member by phone so they can access the workspace with their own identity and assigned permissions.

Can I assign a chat to a department?

Yes. Teams supports departments and assignment to a teammate or a department.

Is Teams included in the base subscription?

Teams is priced separately. Review the current package and seat charges in your workspace before enabling it.

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