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Shared WhatsApp Inbox

Bring customer conversations into one inbox.

Read and reply to customer WhatsApp messages in a shared workspace, with conversation history and delivery status in view.

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What you can do with Shared WhatsApp Inbox

A reminder is often the start of a conversation. Customers ask a question, confirm an appointment or send a document in reply. The PingDaily inbox keeps those responses alongside the message history so you can pick up the conversation with context.

Customer history in one place

Open a conversation to see incoming and outgoing messages. Staff can understand what was already discussed before sending the next reply.

Reply from your workspace

Handle customer responses from the web or mobile app. The reply-window indicator helps you see when a free-form WhatsApp reply is available.

Connect conversations to your team

With Teams enabled, assign chats to people or departments and leave private notes for colleagues. Team access and permissions are managed separately.

How it works

  1. 1

    Connect your WhatsApp account to your PingDaily workspace.

  2. 2

    Open the inbox to review incoming messages and the customer's conversation history.

  3. 3

    Reply, or assign the conversation to a colleague when Teams is enabled.

Example workflow

An appointment reply that needs attention

A customer replies to an appointment reminder asking for a different time. Your staff can read the original message, respond in the same conversation and coordinate the follow-up without switching between personal phones.

Read the shared inbox guide →

Questions about Shared WhatsApp Inbox

Is the inbox available on web and mobile?

Yes. PingDaily provides web and Android access for managing customer conversations.

Can several staff members handle conversations?

Yes, with Teams enabled. Invite staff into the workspace and use roles, departments and assignments to organize responsibility.

Can I reply at any time?

Free-form replies depend on the customer's WhatsApp service window. Outside that window, use an eligible approved template.

Build the rest of your workflow

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