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AI WhatsApp Assistant

Answer familiar questions from your own knowledge.

Use your business documents, website pages and FAQs to help answer incoming WhatsApp questions, with human handoff controls.

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What you can do with AI WhatsApp Assistant

Questions about services, opening hours and pricing often repeat throughout the day. The AI Assistant uses the content you provide to help answer those incoming messages. You choose the sources and response settings, and your team can take over when a conversation needs attention.

Your content as the knowledge source

Add website URLs, supported documents or pasted FAQs. Review and update the source material when your services or prices change.

Control when the assistant responds

Configure auto-replies, quiet hours and a human-first delay. Set reply limits to fit your team's process and review activity from the assistant screen.

Fallback and human handoff

Configure fallback behavior and handoff controls for questions the assistant cannot handle. Staff can continue the conversation in the inbox.

How it works

  1. 1

    Add the business content you want the assistant to use and let it finish indexing.

  2. 2

    Configure response behavior, fallback, quiet hours and reply limits.

  3. 3

    Enable replies, review activity and keep the knowledge sources up to date.

Example workflow

Answer common service enquiries

A service business adds its opening hours, location and service descriptions. The assistant can help with familiar questions, while staff handle unusual requests and conversations that need a human decision.

Prepare your AI assistant knowledge base →

Questions about AI WhatsApp Assistant

What can I use to train the assistant?

Add website pages, supported file uploads or pasted text such as FAQs. The assistant indexes those sources for use in customer replies.

Can a person take over the chat?

Yes. Human handoff, fallback behavior and reply limits help your team take over conversations that need personal attention.

Can I control when AI replies are sent?

Yes. Configure auto-reply settings, quiet hours and a human-first delay. You can also pause the assistant.

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