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WhatsApp API Access

Connect WhatsApp conversations to your own software.

Use API keys to send messages and retrieve conversations, contacts and WhatsApp account status from your business systems.

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What you can do with WhatsApp API Access

When customer records live in a CRM or an internal application, your team should not have to re-enter the same information everywhere. PingDaily's REST API provides a connection point for developers building messaging and inbound synchronization workflows.

Send through your connected account

Use the messaging API with your connected WhatsApp Business account. Approved-template and service-window requirements continue to apply.

Read messages and contacts

Retrieve recent messages, contacts and account status for a CRM or lead-management workflow. An inbound synchronization integration can start with read operations.

Manage API credentials

Create and revoke API keys in the workspace. Keep keys on your server and use the documented request and response formats for your integration.

How it works

  1. 1

    Contact PingDaily to confirm API Access eligibility for your workspace.

  2. 2

    Enable access, generate an API key and store it securely on your server.

  3. 3

    Build and test your integration against the documented endpoints.

Example workflow

Bring inbound enquiries into a CRM

A developer periodically retrieves recent WhatsApp messages and matches the contacts to CRM records. Staff can see new enquiries in their existing workflow while continuing customer conversations through PingDaily.

Read the API documentation →

Questions about WhatsApp API Access

Is API Access enabled automatically?

No. It is currently offered to selected accounts. Contact PingDaily to confirm eligibility and activation.

Do I need to send messages to synchronize inbound enquiries?

No. Read endpoints for messages, contacts and WhatsApp account status can support an inbound integration without sending messages.

Is this a ready-made connector for every CRM?

No. It is a REST API for developers or automation tools that can make authenticated HTTP requests. Your integration needs to handle authentication, data mapping and errors.

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