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WhatsApp Groups

Coordinate small groups from your business workspace.

Create supported business WhatsApp groups, manage participants and schedule group reminders from PingDaily.

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What you can do with WhatsApp Groups

Some conversations involve several people working together on the same request. PingDaily's WhatsApp Groups feature brings supported group creation and messaging into your workspace. Access depends on your business account's eligibility for the WhatsApp Groups API.

Group and participant management

Create a supported group and manage its participants from PingDaily. Use the available invite-link controls when inviting people to join.

Messages and reminders

Send eligible template messages to a group or schedule a reminder with a group recipient. Review the send history for follow-up.

Replies in your inbox

Handle supported group replies as a conversation in PingDaily so staff can follow the discussion alongside other customer messages.

How it works

  1. 1

    Ask PingDaily to check your business account's eligibility and current group limits.

  2. 2

    Enable the feature, create a supported group and invite the intended participants.

  3. 3

    Send an eligible message or schedule a group reminder, then monitor replies.

Example workflow

Coordinate a small client project

An eligible business can create a small group for the people involved in a client engagement. Scheduled reminders help the participants keep track of agreed follow-ups in one conversation.

Questions about WhatsApp Groups

Can I use this with the shared trial number?

No. This feature requires your own eligible WhatsApp Business account and additional verification before activation.

Can I use any existing WhatsApp group?

Do not assume an existing personal or business-app group can be connected. Confirm supported group creation, eligibility and limits with PingDaily first.

Does this automatically moderate spam?

The workflow described here provides group, participant, invite-link and messaging controls. Automatic spam moderation is not advertised as part of this feature.

Build the rest of your workflow

Explore related PingDaily features.

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